How long does it take to resolve tickets?
Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned to your request. We strive to resolve all issues as fast as possible. Our average resolve time is 30 minutes.
Do I have to pay first before I get support?
Yes. We require payment first because this secures instant support on your issue and makes sure our agents will work until they resolve it.
How do I communicate with my support agent?
We have a cutting edge ticket system that all your details are entered in and allows you to communicate with your agent instantly any time you want. You can also reply directly to any ticket update emails and your reply will be entered in our ticket system automatically.
What type of WordPress issues do you fix for $39?
We service any single request that involves WordPress. A single request is the specific task you need completed when you submit your ticket details.
JUST A FEW THINGS WE FIX EVERYDAY: (not the full list)
- White Screen Issues – just seeing a white screen?
- Plugin Issues – seeing a plugin error somewhere?
- Theme Issues – seeing a theme error somewhere?
- Updating Issues – need help completing updates?
- Other Issues – impossible for us to list everything but we’ve seen it all
If it is super easy to fix do I still get charged $39?
Yes. Our service requires $39 per task regardless of how long it takes to complete. We receive tickets that can be resolved in minutes and also some that take several hours based on the complexity.
What information do you need to help with my issue?
At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including host, control panel or FTP details to properly work on your ticket.
Do you only support WordPress issues?
Yes. Our developers are highly skilled in all things WordPress. This includes WordPress core platform, themes and plugins. We are also very familiar with WordPress hosting setup and server requirements for WordPress.